Legal · UK GDPR

Privacy Notice

Last updated: 2026

1. Who we are

VAG Torque ("we", "us", "our") is an independent Volkswagen Group specialist workshop based in Hurst, Berkshire RG12 0AA. We are the data controller for personal data processed via this website and our services.

2. Data we collect

Contact details you provide (name, phone, email, address)
Vehicle details you describe (make, model, registration, work required)
Payment confirmation data (we do not store card details)
Technical data (IP address, browser, device, pages viewed)
Correspondence content you send us

3. Why we use it (lawful basis)

Contract - to quote, schedule and complete automotive work you book.
Legitimate interests - to keep records, prevent fraud, improve service quality and respond to enquiries.
Legal obligation - to keep accounting and tax records (HMRC).
Consent - for non essential cookies and marketing emails (where applicable). You can withdraw consent any time.

4. Sharing

We never sell your data. We share only what's needed with: payment processors, our accountant, our insurer in the event of a claim, and regulators or police when legally required.

5. Retention

Job records: 7 years (HMRC requirement). Enquiries that don't become jobs: 12 months. Website analytics: up to 26 months in aggregated form.

6. Your rights under UK GDPR

You have the right to access, correct, erase, restrict, port or object to processing of your personal data, and to withdraw consent. To exercise any right, email workshop@vagtorque.co.uk. You can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

7. Cookies

See our Cookie Policy for details on what cookies we set and how to control them.

8. Contact

Questions about this notice? Email workshop@vagtorque.co.uk or call 07745 319921.